Returns & Exchanges
At Purity Coffee, we stand behind the freshness and quality of our organic beans with a 100% satisfaction guarantee. If your order doesn't meet our rigorous standards, we are committed to making it right within 30 days of purchase.
Contact Support
Email our customer excellence team with your order number and the specific reason for your return or exchange request.
Review Policy
Due to the perishable nature of roasted coffee, we may offer a replacement or store credit rather than requiring a physical return of the product.
Receive Authorization
Once your request is processed, we will provide a return authorization number or confirm your replacement shipment details via email.
Resolution
Refunds to your original payment method or shipments of fresh replacement beans will be completed within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing